GENERAL

Engagement
C.A.C. 3000 Inc. is committed to promoting an inclusive and accessible culture. This is not only a central part of our corporate culture, but it is also essential to our competitiveness as an employer in the transportation industry. We will contribute to a barrier-free Canada for all by developing an accessibility framework that will ensure that employees and the public we serve have the best possible experience with our services, products and facilities.
We know that creating a barrier-free environment takes time and we are committed to identifying, removing and preventing barriers on an ongoing basis. C.A.C. 3000 Inc. will build on the efforts we are already making in the development of our initial accessibility plan, as required by the Accessible Canada Act. This accessibility plan will guide our organization in achieving our accessibility commitments and creating a culture of trust in accessibility.
To achieve this, it is important to recognize and understand the needs of people with disabilities. For this reason, all employees who identify as disabled are invited to participate in the development of this plan.
At C.A.C. 3000 Inc., we are committed to ensuring that our organization and the services we offer are accessible to everyone, including people with disabilities. All Canadians have the right to receive our services in a fair manner, and those who work with us have the right to perform their work duties in a barrier-free environment.

Description de C.A.C. 3000 Inc.

Since 2002, C.A.C. 3000 Inc. has established itself as a key player in logistics and road transportation in the aerospace sector.
We offer flexible and innovative solutions, thanks to our unique expertise and a fleet of equipment adapted to the handling of highly specialized non-standard parts. Our expertise in logistics, handling and warehousing ensures efficient management of your supply chain.
Our mission is to help our customers thrive. We are committed to being reliable, trustworthy and transparent, with a focus on our customers’ needs.

Feedback
We welcome your feedback about our plan and accessibility within the Company. You can submit your feedback to:

Contact Information, by Position Title: Vice-President Finance
Email address: bernard.yergeau@cac-canada.com
Phone: (514)636-4000 ext. 109
Mailing address: 5650 Trans-Canada Highway, Pointe-Claire, Montreal, H9R 1B9

Report on the progress of the plan
In accordance with the Accessible Canada Act, our organization is committed to publishing an annual status report assessing our progress on accessibility. In addition, we will review and update our accessibility plan every three years. These progress reports and updates to our plan will be developed in collaboration with consultations with people with disabilities.

Definitions
Accessibility:
Refers to the need for persons with disabilities to be considered intentionally and thoughtfully when goods, services and facilities are designed or modified so that they can be used and enjoyed by persons of all abilities.
Obstacle:
The Accessible Canada Act defines a barrier as follows:
« Any element of a physical, architectural, informational, communications, behavioural, technological or policy or practice that interferes with the full and equal participation in society of persons with physical, intellectual, cognitive, mental, sensory or other disabilities, learning or communication disabilities or functional limitations. »
Handicap:
The Accessible Canada Act defines disability as follows:
« A physical, intellectual, cognitive, learning, communication or sensory impairment or functional limitation, whether permanent, temporary or episodic in nature, whether evident or not, and the interaction with a barrier that interferes with a person’s full and equal participation in society. »

2. Employment
At C.A.C. 3000 Inc., accessibility must be ensured at every stage of the company’s employment development. We are committed to all persons in the designated underrepresented groups to apply for our various positions.

We recognize that we need to survey and/or identify active employees who are living with a disability.
Second, we need to improve our recruitment practices to make it easier to hire people with disabilities.
Actions to take:
• Make changes to job postings and the career section of our website to encourage candidates from designated groups to apply when the job requirements allow.
• Raise awareness among recruitment staff of the biases they may have towards designated groups.

3. Built environment
We are a tenant of a terminal and a warehouse that houses our offices, which does not allow us to carry out work to make our buildings accessible. We maintain and repair facilities as needed, and all work and repairs are in accordance with the Building Code.
Actions to take:
• To make responsible persons aware of the needs of people with disabilities when choosing rentals.

4. Information and Communications Technology (ICT)
Our IT systems are mainly off-the-shelf standard products that we have purchased. Our website is outdated and we have begun the process of renewing it.
Actions to take:
• Listen to our users to learn about accessibility restrictions.
• Ensure that our new website complies with the Government of Canada’s Web accessibility standards in terms of both content and layout.
• Keep abreast of new communication technologies and take them into account when developing and acquiring new software.

5. Non-ICT communications
The communications priority area recognizes that each person gives, receives, and understands information in different ways. Organizations are expected to take these differences into account and deliver their communications in a variety of accessible formats to those who need them. Examples of communications products include hiring documents, compliance documents, and our corporate policies.
We recognize that our current communication processes do not take differences into account.
Actions to take:
• Assess how we can make important documents more accessible to all groups.
• Empower the HR team to promote internal and external communication in plain language.

6. Procurement of goods, services and facilities
Accessibility is not a reflex in our decisions to acquire goods, services and facilities. It is with this in mind that it is necessary to make our employees aware of the need to take accessibility criteria into account in all our decisions and operations.
We need to consider accessibility from the beginning of all procurement processes to reduce potential barriers.
Action to take:
• Educate our employees on the need to consider accessibility criteria in all of our decisions and operations.
• Commit to an assessment process that considers accessibility when providing goods and services in facilities.

7. Design and delivery of programs and services
C.A.C. 3000 Inc.’s services are primarily related to the transportation of goods. Our customers are mainly companies. As a result, people with disabilities working for our customers may interact with us through our website or through direct contact with our customer service or sales team. We have never received a complaint about the accessibility of our programs and services from our clients.
Actions to take:
• Ensure that accessibility is considered in the creation of programs and services.

8. Transport
C.A.C. 3000 Inc. transports goods, not people. The Accessible Canada Act is about the transportation of people, so our actions don’t apply to that sector.

9. Consultation
In order to fulfill C.A.C. 3000 Inc.’s commitment to making our work environment accessible to all, we have developed our accessibility plan in consultation with our employees, including those with disabilities.
We gathered feedback and advice from our team members and external organizations in a variety of ways.
We will meet with employees who identify as part of the designated groups in one-on-one meetings. The goal is to better understand their situation and their opinion on current practices and the improvements we could make.
Where necessary, we will consult with external organizations that provide support to people with disabilities to better understand and obtain recommendations on how to improve the accessibility of the building, truck yards, and company programs and services. Some of the organizations we consulted included:
• Alliance for Equality of Blind Canadians
• Canadian Association of the Deaf
• Health Canada, Persons with Disabilities Network

We will continue to conduct surveys of employees, including those with disabilities, to measure our progress and ensure that we are making the changes we have committed to make.
FEEDBACK PROCESS
C.A.C. 3000 Inc. encourages you to share your observations regarding accessibility barriers you have encountered in your interactions with the company or in relation to the implementation of its accessibility plan.
Person responsible for the feedback process
We welcome your feedback about our plan and accessibility within the Company. You can submit your feedback to:
Contact Information, by Position Title: Vice President Finance
Email address: bernard.yergeau@cac-canada.com
Phone: (514)636-4000 ext. 109
Mailing address: 5650 Trans-Canada Highway, Pointe-Claire, H9R 1B9

How to submit your feedback?
There are a number of ways to provide feedback to C.A.C. 3000 Inc., including by mail, telephone, email, survey, through our formal complaints process, or by visiting one of our Terminals.
To provide feedback:
Mail: 5650 Trans-Canada Highway, Pointe-Claire, H9R 1B9
Phone: (514)636-4000 ext. 109
Email: bernard.yergeau@cac-canada.com

Feedback Process
Your feedback will be considered to continuously improve our accessibility efforts. They could be addressed immediately or as part of the development of our future accessibility plan. Details about the feedback we receive and how we consider it will be reflected in our progress reports, published between different versions of the accessibility plan.

Individuals who share their observations may provide personal information and contact information, but this is not mandatory. If you prefer to submit your submissions anonymously, the online form or live chat are the best ways to do so. This way, we won’t see your contact information, such as a phone number or email address.